Customer Service Officer – PT SLS Bearindo
About the Role
As a Customer Service Officer, you will be the frontline in maintaining excellent communication with our customers. You will handle inquiries, provide support, and ensure a seamless ordering experience. This role requires someone who is proactive, detail-oriented, and capable of building positive relationships both internally and externally. You will play a key part in driving customer satisfaction and supporting the sales process from order to payment.
Key Responsibilities
- Respond to incoming calls, emails, and faxes regarding customer inquiries and needs.
- Provide information on pricing and stock availability accurately
- Follow up on quotations and monitor payment statuses
- Deal directly with customers and independently determine pricing when needed
- Support sales and customer interactions with basic negotiation and contracting tasks
- Build and maintain strong working relationships with internal departments and external customers
- Process customer orders once quotations are confirmed
- Handle customer complaints professionally and de-escalate tense situations
- Maintain an organized and efficient filing system
Qualifications
- Maximum age: 30 years old
- Preferably based in Semarang
- Bachelor’s degree in Business Administration, Marketing, Communication, Management, Industrial Engineering, or other related field
- Minimum 1 year of experience in a similar role
- Able to work under pressure and handle multitasking efficiently
- Strong communication, interpersonal, and teamwork skills
- Highly motivated, proactive, and able to work independently
